Holiday Season

It is impossible to believe that Christmas is one month from today. The Holiday Season is here! Thanksgiving Day is tomorrow. We have so much to be thankful for each and every day. We are thankful for you our customers.

We will be in our office this Friday to answer any questions you may have during normal office hours of 9 am to 5 pm, call 800-218-9132 or email sales@giftsetc.com.

Wishing you and yours and very Happy Thanksgiving day!

Happy gift giving even if it is a gift to yourself.

Sincerely,
Marilynn
www.giftsetc.com

Customer Service

It was been quite some time since I have posted to our blog. Technical difficulty were an excess at the beginning and then I simple got writers block. Well here I go with a new posting.

Customer Service
Earlier this week I answered the telephone; it was a call from a client wanting to check on an order. I mentioned to her I was answering the call on my head set while in the production room and that I would have to go to my desk. She understood and provided me with her name and order number. I then asked what was on the order. She told me, “Six red hat mugs.” I said, “I processed that order yesterday, it is in shipping.” She was pleased with the reply and seemed surprised that I had remembered her order.

We sincerely appreciate each order. We read your orders, process your orders and ship out your orders from our location. Our customer service is done 100% in house. We answer our own telephone. We do not out source your calls to commercial customer service, which is very common for ecommerce sites. We are here at our office, Monday – Friday, 9 am to 5 pm CST. If you call during none office hours or during office hours and get our voice mail system we will return your call. We reply to our own emails promptly if you prefer that type of communication. We look forward to assisting you with quality customer service making gift easy even if it is a gift to yourself.